1.2 Search for Customer's Completed Bills

Reference: Manage Billing Inquires Process Model - Page 1 for the associated business process diagram.

Actor/Role: CSR

Description: If CSR or Authorized User decides to proceed with request, CSR or Authorized User reviews Customer's Bills and identifies the one that require copy. Account Financial History, Account's Bills are used to identify the Bill.

Available Algorithms

•	Installation Options - Control Central Alert Algorithms

•	BIFN-BL INFO - This algorithm formats the Bill Information that appears throughout the system. Four different formats are used.

•	C1-SKIPINACC - Skip Inactive Accounts

•	C1-OI-BI-AMT - Determine Open-Item Bill Amounts

•	C1-TL-BL-EVT - Balance Forward Bill Timeline

Entities to Configure

•	Installation Options

•	Customer Class

Business Object

•	Bill - Bill business object (simple bill elements only)